Frequently Asked Questions
At Heroes Physical Therapy, we understand the frustrations many parents face
when traditional therapy yields only temporary gains, sessions are cut short due
to a child’s distress, or solutions fail to address long-term needs. We are committed
to providing personalized, effective therapy that promotes functional mobility and
lasting progress through sensory-motor integration and neuroplasticity. Below, we
answer common questions parents may have when seeking a better approach for
their child with a disability.
Frequently Asked Questions
At Heroes Physical Therapy, we understand the frustrations many parents face
when traditional therapy yields only temporary gains, sessions are cut short due
to a child’s distress, or solutions fail to address long-term needs. We are committed
to providing personalized, effective therapy that promotes functional mobility and
lasting progress through sensory-motor integration and neuroplasticity. Below, we
answer common questions parents may have when seeking a better approach for
their child with a disability.
What is a pediatric durable medical equipment (DME) evaluation?
A DME evaluation is a comprehensive assessment by our licensed physical thera-
pists to identify equipment that supports your child’s mobility, independence, and
comfort. This may include wheelchairs, walkers, adaptive seating, standing frames,
or other devices tailored to your child’s medical and functional needs.
Why does my child need a DME evaluation?
If your child has a disability or condition affecting mobility, posture, or daily activ-
ities, a DME evaluation ensures they receive equipment that enhances their ability
to participate in home, school, and community settings while promoting safety and
comfort.
What happens during a DME evaluation?
During the evaluation, our therapist will:
• Assess your child’s physical abilities, including strength, range of motion, and pos-
ture.
• Evaluate your child’s daily routines and environments (e.g., home, school, com-
munity).
• Measure your child for proper equipment fit and discuss customization options.
• Discuss your family’s goals and your child’s preferences to recommend suitable
equipment.
The process is collaborative, and we value your input.
How long does the evaluation take?
The evaluation typically lasts 1–2 hours, depending on your child’s needs and the
complexity of the equipment being considered. We ensure ample time for a thor-
ough assessment.
Who conducts the DME evaluation?
Our evaluations are performed by licensed physical therapists with expertise in
pediatric mobility and DME. Our team is experienced in working with children with
various disabilities, ensuring personalized recommendations.
Will my family receive training on using the equipment?
Yes, we offer hands-on training to teach your child and family how to use and main-
tain the equipment safely. This includes guidance on operation, transfers, and rou-
tine care to ensure confidence and independence.
How durable is the equipment, and what if it needs repairs?
DME is designed for long-term use, with durability varying by device. We provide
information on warranties and maintenance. If repairs are needed, we can guide
you to authorized service providers or coordinate with suppliers.
How often will my child need re-evaluations?
We recommend re-evaluations every 1–2 years or as your child’s needs change (e.g.,
growth, condition progression). Regular check-ins ensure the equipment remains
appropriate and effective.
How do I schedule a DME evaluation?
Contact our clinic at (616) 460-3955 or [email protected] to
schedule an evaluation. We’ll provide preparation guidance and answer any addi-
tional questions to ensure a smooth process.
What types of equipment might be recommended?
Depending on your child’s needs, we may recommend:
• Mobility aids (e.g., wheelchairs, walkers, or crutches).
• Adaptive seating or positioning systems.
• Standing frames or gait trainers.
• Other devices to support daily activities or therapy goals.
We explain the benefits of each option during the evaluation.
How do you ensure the equipment is right for my child?
We assess your child’s medical condition, physical capabilities, growth potential,
and lifestyle. We also consider your home and community environments to ensure
the equipment is functional, safe, and comfortable for daily use.
Will the equipment accommodate my child’s growth?
Yes, we prioritize adjustable or customizable equipment to accommodate growth.
We also schedule periodic re-evaluations to ensure the equipment continues to
meet your child’s changing needs.
Is the equipment suitable for home and community use?
We evaluate your child’s home, school, and community environments to recom-
mend equipment that fits these settings. This includes assessing portability, size,
and accessibility (e.g., navigating doorways or public spaces).
Is the DME evaluation or equipment covered by insurance?
Many insurance plans cover DME evaluations and equipment, but coverage varies.
Our staff can assist with verifying insurance benefits, submitting prior authoriza-
tions, and exploring funding options like Medicaid or charitable grants. Contact us
for support with financial questions.
What happens after the evaluation?
After the evaluation, we provide a detailed report with equipment recommenda-
tions. If equipment is prescribed, we will:
• Coordinate with suppliers to order the equipment.
• Schedule a fitting to ensure proper setup and comfort.
• Provide training for you and your child on safe use and maintenance.
Delivery typically takes weeks to months, depending on customization needs.
Can the equipment be customized for my child’s preferences?
Yes, many devices offer customization options, such as colors, sizes, or accessories,
to make the equipment appealing and functional for your child. We discuss these
options during the evaluation.
What if my child struggles to use the equipment?
We understand that adjusting to new equipment can take time. Our team provides
strategies to help your child adapt, such as gradual introduction or engaging activ-
ities. We’re here to support your family throughout the transition.
Still have questions we didn’t answer here?
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