Heroes Physical Therapy

Updated January 1, 2025

HEROES Physical Therapy (“HEROES,” “we,” “our,” or “us”) is committed to respecting and protecting your privacy. Families trust us with what matters most, and we take that responsibility seriously. This Privacy Policy explains how information is handled when you visit heroespt.com or contact us online.

By using our website, you agree to the practices described below.

Our Privacy Promise

HEROES Physical Therapy does not sell, share, rent, trade, license, or give away personal information under any circumstances.

Information you choose to provide is used only to communicate with you, respond to your request, or support your experience with our clinic. Your information is never used for third-party marketing or advertising.

Information You May Choose to Share

When you contact us through our website, you may voluntarily provide:

Parent or caregiver name

Email address

Phone number

General questions or messages

We ask families not to submit medical or sensitive health information through website forms. Clinical information is handled separately through secure, appropriate systems.

Information Collected Automatically

When you visit our website, limited non-identifying information may be collected automatically, including:

Device and browser type

IP address

Pages viewed and time spent on the site

This information helps us understand how families use our website so we can improve clarity, accessibility, and content. It is never used to identify you personally.

How We Use Information

Information collected through our website is used only to:

Respond to inquiries and requests

Provide information about pediatric physical therapy services

Improve website functionality and usability

We do not use personal information for marketing lists, advertising networks, or resale.

Healthcare Information and Privacy

HEROES Physical Therapy follows applicable healthcare privacy laws, including HIPAA.
Protected Health Information (PHI) is not collected or stored through our public website. Any medical or therapy-related information shared as part of care is handled through secure clinical systems and governed by separate healthcare privacy notices.

Cookies and Website Tools

Our website may use basic cookies or analytics tools to understand site performance. These tools collect general usage data, not personal identity. You may disable cookies through your browser settings if you prefer.

Third-Party Services

We may use trusted service providers for website hosting or basic analytics. These providers are permitted to access information only as necessary to perform their services and are not allowed to use it for any other purpose.

Data Protection and Security

We use reasonable administrative and technical safeguards to protect the information shared through our website. While no online system can guarantee complete security, we take care to protect your data and limit access to authorized use only.

Children’s Privacy

Our website is intended for parents and caregivers. We do not knowingly collect personal information directly from children under the age of 13.

Your Rights

You may request to:

Review or update information you have submitted

Ask that your information be deleted from our website records

Requests can be made using the contact information below.

Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we protect your information, please contact:

HEROES Physical Therapy
Allegan, Michigan
Email: [email protected]
Website: https://heroespt.com